This Privacy Policy explains how SokaBet handles information when you visit soka-bet-tanzania.com, create or use an account, contact support, or interact with our betting content and services. It is written in plain language so you can understand what information may be collected, why it is used, and the choices available to you.
Our services are intended for adults aged 18+ in Tanzania. Please do not create an account or provide personal information if you are under 18. This policy applies to information collected through the site and related communications, including details you send to [email protected].
We may update this policy when our services, technology, or data practices change. The latest version will be available on this page, and the effective approach is the one shown when you use the site.
What do we see when you visit?
Some information is collected automatically when you browse. This can include your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, links selected, dates and times of visits, and technical events such as loading errors. This information helps us keep the site working, understand general usage, and identify unusual activity.
If you register, sign in, or use account features, we may handle information such as your name, email address, username, date of birth, account activity, transaction-related details, and communication history. Information required for age checks, account security, payment handling, or compliance may be requested at the relevant stage. You should provide accurate details and avoid sending unnecessary sensitive information.
Why do we use account information?
We use information to create and maintain accounts, provide requested features, process account-related requests, answer questions, and send service messages. It may also be used to verify that an account is being used by the right person, protect the site from fraud or abuse, troubleshoot technical problems, and improve the layout and performance of our pages.
Where permitted, information may support security reviews, risk monitoring, dispute handling, and the operation of betting or payment functions. We may use aggregated or de-identified information for statistics and reporting so that it is not intended to identify an individual user. We do not use personal information for a purpose that is unrelated to the reason it was collected without a suitable basis or notice.
Do we sell or share your data?
We do not sell your personal information as a standalone data product. We may share limited information with service providers that help us operate the site, host systems, deliver communications, provide analytics, support payment-related functions, maintain security, or verify account information. These providers should receive only information relevant to their service.
Information may also be disclosed when necessary to meet a lawful request, protect users or the site, investigate suspected fraud, enforce applicable terms, or respond to a dispute. If business operations change, information may be transferred as part of a service or asset transition, subject to appropriate safeguards. We do not publish account details, payment information, or private support conversations for promotional purposes.
How do cookies work here?
Cookies are small files or similar technologies stored on your device. Some are needed for basic functions, such as keeping sessions secure, remembering settings, or directing you to the correct page. Other technologies may help us understand traffic, measure performance, remember preferences, or identify technical issues.
Your browser or device may allow you to block, delete, or limit cookies. If you do so, parts of the site may not operate as expected, especially account or security features. Cookie settings can vary by browser, device, and region, so check the controls available on the device you use to access the site.
How long is information kept?
We keep information only for as long as it is reasonably needed for the purpose described in this policy. For example, account and support records may be retained while an account is active, while a request or dispute is being handled, or while records are needed for security, accounting, fraud prevention, or other operational purposes.
Retention periods can differ depending on the type of information and the reason it was collected. When information is no longer required, we may delete it, anonymise it, or place it beyond ordinary use. Some technical backups may remain for a limited period before being overwritten, and deletion may be delayed where preservation is necessary for a valid legal or security reason.
How can I ask about my data?
You can contact us at [email protected] with a question about information connected with your account or use of the site. To help us locate the correct record and protect account security, include the email address used with your account, the nature of your request, and any relevant dates. Do not send passwords, full payment card numbers, or other unnecessary confidential details.
Depending on the request and applicable requirements, we may ask for reasonable information to confirm your identity. You can ask for access to relevant personal information, correction of inaccurate details, clarification about how information is used, or deletion where retention is not required. We may need to keep certain records or decline a request where doing so would compromise security, affect another person's privacy, or conflict with an applicable obligation.